SHIPPING AND RETURNS — Paloma Clay Designs

Jewelry Care

All Paloma Clay Designs jewelry is made with 18 K gold or rhodium plated surgical-grade stainless steel. It is nickel, lead, & cadmium free (hypoallergenic).
Everything is tarnish resistant, however, please do not wear your jewelry in water, or use harsh chemicals. Store in a cool, dry place, out of direct sunlight.
Because each piece of handcrafted jewellery is shaped by an artist rather than a factory machine, no two items are exactly alike. You may find that two pieces of handmade jewelry have a slight difference in color, shape, texture, or placement.

We would be happy to create custom orders for you! Please reach out via email at PALOMABYHAND@GMAIL.COM or through out contact page.

Every piece is handmade, so please allow 7-10 business days for your order to be made and packed. This is processing time only — it does not include transit time once your package ships.
During busy periods (holidays or high order volume), please allow a few extra days for processing. Any delays will be noted on the site or communicated directly.

FREE SHIPPING for orders $70.00 and over (calculated on the pre-tax subtotal, after any discount codes). Free shipping applies to the contiguous United States only — see note below for Alaska, Hawaii, and U.S. territories.
Economy shipping (tracking included) is $7.50. Once your order ships, it usually takes 3–5 business days.
Priority Shipping is $15.00. Once your order ships, it usually takes 1–3 business days.
Once your order has been placed, you will receive a confirmation email. When your order has shipped, you will receive a notification email with tracking information for your records and reference.
Delivery times listed above are carrier estimates and are not guaranteed.
We are not responsible for carrier delays, loss, or damage once a package has shipped and been handed off to the carrier. If your package is lost or delayed, please reach out to us at palomabyhand@gmail.com and we're happy to help you file a claim with the carrier.
Shipping rates and this policy are subject to change without notice.
International Shipping
If you are interested in purchasing our jewelry and do not live in the United States, please email us at palomabyhand@gmail.com and we can consider special international orders on a case-by-case basis.
Customers are responsible for covering international shipping fees.
Free shipping offers do not apply to international orders.

If your order arrives damaged, please use the contact form or email PALOMABYHAND@GMAIL.COM within 5 days of delivery with photos of the item and packaging, and we'll arrange a replacement or refund.
For packages lost in transit, we'll work with you and the carrier to resolve the issue.

Due to hygiene reasons, we are unable to offer exchanges for items that have already been shipped. We would be happy to create another version for you or offer a refund.
If you are unhappy with your purchase, please reach out within 5 days of receipt — we care about your experience and want to help however we can.
Please note: Polymer clay jewelry are made by hand, minor imperfections are often inevitable due to the handmade nature of the products. We do not refund or exchange earrings for minor imperfections, but know we wouldn’t send something that wasn’t up to our standards.
We are unable to cancel any orders once they are processed.

Questions about your order, shipping, or a return? Contact us via the website or email us at PALOMABYHAND@GMAIL.COM